At Luxtopaz, we strive to provide our customers with the best shopping experience possible.

This is why we have implemented a comprehensive return policy to ensure your satisfaction.

Due to the unique and customized nature of items, we regret to inform you that we are unable to accommodate returns, exchanges, or cancellations once your order has been completed. Just we accept returns or exchanges for receive incorrect or damaged items.

However, please note that all items are drawn/custom per order, so we do not accept returns or exchanges for any other reasons. Please check your order upon receipt and contact us promptly. We understand that this policy may cause inconvenience, but it is necessary to ensure that each product is tailored to your specific preferences.

Returns:

What is our return policy?

We do not offer returns or exchanges, but if something happens to your order, please contact us at info@luxtopaz.com.

Can I exchange a product for a different size or color?

At this time, we do not offer exchanges. If you are unsure about which size will fit you best, please refer to our size guides in the product descriptions.

In the rare event of a labeling error with your product, please contact us at info@luxtopaz.com within one week of delivery. Be sure to include your order number and photos of the item, and we will assist you promptly.

How to Initiate a Return?

If you would like to initiate a return, please contact our customer service team at info@luxtopaz.com or click on the "Contact Us" button in the bottom right corner of your screen. Our dedicated team will assist you with the return process and provide you with further instructions.



Refund:

Luxtopaz return the money?

We only offer money refunds to customers who receive incorrect or damaged items. If this is your case, please contact us with photos of your item, and we will find a solution.

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Please allow 5 - 7 business days for us to process your return. We will then notify you via email to confirm the outcome of your return.

If your return is approved, we will automatically refund the amount to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.


Cancellation of Orders

Our cancellation policy allows for order cancellations within 2 hours of purchase. Please note that we cannot guarantee cancellations beyond this timeframe.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience. Rest assured that we are committed to providing you with a high-quality product that meets your expectations. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.


Contact Us

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at info@luxtopaz.com. We are here to assist you and ensure your satisfaction with your purchase.