All drawings are done as fast as they can. Typical is 3-7 days from Monday - Friday all year long.

We do our best to process orders as quickly as we can so we can fulfill our 24-hour turnaround time for drawings. If it's not started yet, we may possibly cancel it. Please reach out to us at info@luxtopaz.com and provide the order number as well as the reason for cancellation/change.

We have unlimited revisions and we'll not stop until you are 100% satisfied.

It's entirely up to you if you want custom background or texts for your photo. We'll gladly accommodate any special requests.

Once the drawing is approved, we'll produce and ship all orders within 7-10 business days.

As of now, we do not offer express shipping.

The shipping time may take 7-10 days. A tracking number will be received in order for you to monitor the package.

We'll assist you in tracking it down. All you have to do is send the order number to info@luxtopaz.com and our support team will provide you with an update.

It depends on the product and delivery location but most packages are shipped with USPS.

Please contact our support team as soon as you can and provide the order number and photo as proof that it's indeed defective/incorrect/damaged. We'll make things right by sending a replacement item.

Sometimes, an order with several items is shipped separately as there's different production process for each product and
adhere to weight restrictions.

We are confident that you'll enjoy the product as it's designed, personalized and fulfilled with overflowing love from us. As
much as we want to accept return/exchange, we will not be able to because it's made specifically for you.

Some customers may not approve or respond to their drawings, so we send reminder emails every 3 days to give them multiple opportunities to review.

We allow a 30-day waiting period for customers to provide feedback or approval.

If the customer does not respond within this timeframe, the order will be automatically marked as approved, and the production and shipping process will commence smoothly.